I would give no stars if possible
I would give no stars if Trustpilot allows. 6 months prior, I had a fraudulent charge from Taobao and I had my Citibank card replaced. Now I am in Beijing and my Alipay payments are all rejected. Back and forth with their absolutely useless AI bot, and nothing is resolved. Finally I called their live agent and met with very polite but uncompromising, unreasonable and unhelpful service. They said they needed Citibank to confirm the fraud purchase months back has been resolved. I called Citibank and they said yes. Ali then wanted Citi to confirm in writing but Citi said there is no such protocol. The new card has a new number and it is a verified account. Citi does not have any service agreement with Ali but only Applepay and Samsungpay. Ali still insisted. I tried another bank’s card linked to Alipay but faced the same restrictions. This is my 5th day in China with very little cash and working with this impossible Alipay who do not seem to realise that they are asking for irrelevant proof when it’s a different card and this new card has already many purchases (online) with Taobao thru Alipay. I’m so distressed I’m not coming back to China ever. You may have rules but look at the circumstances, the proof and the obvious facts.