Never buy from them!!
Never buy from them!!! I had initially ordered 2 bags without rollers. It took weeks to get them in but when I finally got them, I realized they would be to heavy to lug around an airport so I requested a return. I took videos of the product and sent still photos as requested. At the same time, I ordered 2 roller bags. They were ordered about a month before needing them and they arrived AFTER I left for my trip. They are literally laying in my foyer in the boxes unopened. I have sent numerous emails with photos requesting a return and all I get are generated emails back. It's like they were holding off so that the return deadline expires. I have tried to call to no avail so I'm stuck emailing only to now be ignored by them. I have 2 plain bags and 2 roller bags I want to return and absolutely no one will help me. TERRIBLE CUSTOMER SERVICE and have my money!!!!