Had a travel delay on a cruise due to…
Had a travel delay on a cruise due to weather. We traveled as a group of 3. The reimbursed 1 of us for just food and ground transportation (omitting hotel stay or missed days on cruise. Our account was combined as a group so that the adjustor could have all the information in 1 place to treat all of us the same. The other 2 in the party were reimbursed for lost cruise days (requiring us to provide detailed hotel receipt). I have had the run around since January after several calls and getting conflicting information. It feels like they are doing all they can to NOT pay. I recommend NOT doing business with this company either. When I think of their name I get a pit in my stomach. Bad Juju.