Arrogant Rude Driver & Doordash Allows It
I placed a grocery store order and delivery. I carefully put in specific substitution preferences, very accurately I might add. There would have been NO reason for the shopper to message me. However the shopper apparently was not even reading those instructions and started bugging me texting beeping messages 20 minutes after the order. They pretty much posted the exact opposite of my instructions, which were to choose the NO-salt version of a product, for medical reasons. This was irritating so I replied no not that product in all caps. That really "set the driver off" for some reason and for the next 3 minutes all they did was escalate and call me "Dude" in the chat. The driver acted all aggressive in chat with "I just sent the screen shot to support" etc. Just bizarre and aggressive. Because of their rude attitude at that point I repeatedly posted "CANCEL ORDER" and the cancel request was refused. Also earlier I put in almost 20% tip !! And BTW doordash calls it a "tip" but it's actually a "bid" because you don't get to tip the driver AFTER the service !! Then the driver used a private entrance instead of public entrance as clearly indicated in my instructions !! Other items of the order were also wrong !! Hours later doordash sent an email warning to ME instead of reprimanding their driver !! The arrogant driver handled my food, has my address etc. yet somehow he is "the victim" ?? I mean wow it's an utterly out-of-control anti-consumer company that should be shut down imo. I filed a BBB complaint. I will not use doordash again.