The newest update is a significant step backwards.
PandaDoc has overhauled its UI for no apparent reason, resulting in a worse experience across the board. I've been receiving complaints from the team all day. Deleting a document is now a multi-step process: open the document, click to edit it, archive it, navigate to the archive section, and then delete. It used to take one button press. Adding a text box, the building block of virtually every document, has been buried behind a menu. PandaDoc markets itself as a drag-and-drop builder, yet the drag-and-drop approach is gone. The activity timeline has been replaced with an AI chatbot. When you click the timeline, it opens a chat interface that "thinks" for a full minute before summarising what you could previously read at a glance. I genuinely cannot fathom who tested and approved this. Just show me the information. Why is it hidden behind an AI chatbot? And if you could accept a trade-off in usability for speed, you'd still be out of luck. It's way slower. Hugely disappointing.