For a cheaper transportation rates, switch to Bolt app. For a cheaper food delivery rates, switch to Line man. (Thailand)
WOOOW The worst customer service!!! I paid extra for Priority Delivery on Friday, August 14th, but the driver completely ignored it and drove around making multiple other delivery stops first as I saw him on the live map. By the time the meal arrived, it was severely delayed by 45 minutes, ice-cold, soggy, greasy, and completely inedible. This was the type of food that must be eaten fresh immediately; even reheating it was disgusting, and the entire meal had to be thrown straight into the trash. I had to pay out of my own pocket to buy food all over again, and not to mention the time wasted. To make matters worse, Grab support had the nerve to offer an insulting 70 THB coupon for a 367 THB ruined meal. It has now been 4 full days (today is August 18th), and after repeatedly rejecting their pathetic token and demanding a full refund, Grab has completely ghosted me and refused to reply. Grab takes your money for premium services, lets drivers violate delivery terms with zero accountability, and abandons customers when they ruin your food. Utterly disgraceful service and shameless customer support. Also they are the most expensive app!