Bait and Switch tactics!
I take very good care of my phone I had a case on it from day one and kept it like new. The original apple box was pristine and included. When I packaged the phone, it looked so great that I thought they might even upgrade the condition from Very Good to Like New. I feel they used bait and switch tactics and rated it fair. I reluctantly have accepted their offer and will take that as a lesson learned. I wish I had taken the time to better research this company and read reviews.