Account locked, Server auto deleted, Reached out to set things straight
In my original review I gave 1 Star, because there was a severe lack of communication which lead to my account being locked for one month and my server with everything on it getting delete without a warning or anything else. Not going to repeat the entire story in this review update, but it's TL;DR was: "Offering a service, disabling it for imo very insignificant reasons, having it that difficult to unlock / taking insane measures by locking it and for the unlock process, and then having the audacity to just permanently DELETE your work, and the worst thing of all, WITHOUT ANY further notice whatsoever! This just can't happen!" After that review, they reached out to me and we talked for a bit to set things straight. They listened to my problems again and confirmed they were not just me-problems but also on their side. While the whole situation still was really bad, I appreciate them talking to me, offering a temporary discount and saying they really are taking in feedback and trying to fix problems like these. So; From 1 to 3 Stars. I hope they really do update needed systems so things like this never happen again. But until then, be warned: 1. DO NOT enter invalid credit card information for billing more than 3 times! 2. DON'T wait for more than a month when your Account is locked, because your server will (at the moment) be deleted without any notice or anything. 3. If you don't get a confirmation E-Mail that your support Ticket got opened and you should wait for a reply, try resubmitting them or resend emails until you hear back from them (/their automated system at least)! That's all I had issues with. The service itself (when being able to use it) really is quite good as is. So if you decide to go with Kamatera, I hope you're not falling into the same traps as I did and: Good luck!