More Chinese made crap, with good old American capitalism.
It seems like companies who provide a niche service such as this just dont care about their customers. They will end up making a profit anyway, so why invest the time on making us happy. For example, I ordered a Steelers full zip hooded jacket, "at a discount", from the website. When it arrived it was too big. No problem, I'll just return it for a full refund and get a smaller one, right? Wrong. Even though I met all requirements and returned it basically within hours of receiving it, I was only given $54.41 of my $76.39 purchase. So, because I ended up purchasing another jacket before I was aware of this scheme, I ended up paying $98.37 for an item that was supposed to be significantly discounted. In addition, the quality of the jacket was sub-par. It was thin and looked like the emblem on the back would wear after one or two washings. NEVER AGAIN!