The drivers do NOT follow delivery instructions ...
If you live in an apartment building, your chances of even getting your order are one in three. The other two will be dropped on the floor by an unlocked rear door or in the area where the intercom is. They drivers do not buzz you to get in, they just drop and run and then your package is taken by anyone coming or going out the front door. After you have reported lost deliveries 3 times, the no longer accept claims from you, You are blocked. Use another outfit!