LAlacemade.com★★★★★
Update on a review I post almost 2…
Update on a review (order 135632) I posted almost 2 weeks ago, my new dresses were on the way and I have been tracking religiously. I will give credit to Lacemade after the initial review they did reach out and send the new dresses right away and even offered a discount for the trouble. However the ease on my worries ended there. My dresses are stuck on the “delivered to local carrier” status on YunExpress and USPS says they do not have it. The first order i guess was used with a different carrier called GOFO and was delivered in less than 5 days. USPS in my area is notorious for keeping packages hostage. Not too sure why they changed carriers. I tried emailing again to get any information about where my dress might be. My engagement party is happening in 2 days and still no dress or response. Beginning to feel a bit hopeless and this is my only shot at getting some answers.
2025-10-22有帮助 1
LAlacemade.com★★★★★
Absolutely horrible experience so far
Absolutely horrible experience so far, I recently got engaged and have been dreaming about finally saving up to buy a dress from Lacemade for my bridal events. I ordered 2 dresses (order number 135632), totaling up to $200 for my engagement party. I places the order 2 MONTHS in advance to make sure I could plan accordingly if the sizing was off. When I received my dresses, they were too big and one of them even snapped along the corset area when I tried to lace it up. Now this dress was not cheap so I expected the quality to reflect that. If i wanted shein quality items I wouldve done that for a fraction of the price. I sent back the 2 dresses according to the instructions provided and kept the tracking number. After reaching out regarding the return, customer service informed me they would prioritize the shipment of the new dresses. The tracking shows my dresses were delivered September 26 with STILL NO new tracking for the new dress as of October 12. My event is in 2 weeks and I’ve tried reaching out to customer service 3 times with no response when they say they will respond after 24 hrs. I am so disappointed as I’m looking for alternative options when I’m supposed to be enjoying this time.
2025-10-12有帮助 1
