Circus monkeys for customer service employees
Based on the lack of intelligence of Creality customer service (e-mailing questions to them) and my SIMPLE question regarding shipping method, they employ individuals with lack of smarts. In fact, they're responses are actually turning away potential customers. UPDATE: January 29, 2026 I see/read that others have the same issue, NOT honoring the FREE filament spool with the purchase of the new Creality Sparkx i7 3D printer. I've written customer support TWICE, both times NO response. Seems I've been put on the "DO NOT TOUCH" this customer! I sure hope I don't need tech support within the warranty period. I know this text isn't going to reach most who are interested in Creality products, but maybe some will. I could see a class action lawsuit against Creality as I see/read others are in the same situation: NOT honoring the free spool of filament. HINT: any lawyers interested in boosting their career with a class action lawsuit?