Excellent Customer Service
I contacted Hudson Reed to determine the correct replacement part for my nine-year-old shower system. I spoke with multiple representatives, including Josh, Jack and Mary, all of whom were extremely helpful and courteous. Because it was an older model, identifying the correct cartridge proved somewhat challenging. When I initially received the wrong part, your team was eager to assist and worked diligently to resolve the issue. After I sent photos of the part, your representatives successfully identified the correct replacement and promptly shipped it to me in the United States. It was truly refreshing to experience such courteous and attentive customer service — something that is increasingly rare these days.