1/5 Stars
1/5 Stars – Zero support for a broken machine Extremely disappointed in both the quality of this water cooler and Primo’s customer support. My unit completely died right at the one-year mark. When I called customer service expecting basic troubleshooting or repair options, I was flatly told they couldn't help me because the warranty period had passed. They couldn't even offer a repair alternative, replacement parts, or a solution—they just passed the buck and told me to contact a Sam's Club sales rep since I originally purchased it there. A water cooler should last much longer than 12 months, and a company should stand behind what they manufacture. I will not be buying from Primo again.