Hi Sherry. We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We take comments like yours seriously and will share them with the appropriate team for review. Please contact us at [email protected] so we can learn more about your experience and address your concerns.
Hello Tom, we're so sorry to hear about your experience with us. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist. Thank you!
Hello Rick, we're so sorry to hear about your experience with us. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist. Thank you!
Hello Bill. We're very sorry to hear about this and know this is not the experience we wish to provide. We've located your account information, and a member of our team will reach out to assist. Thank you for your patience.
1/5 星 – 对损坏机器的零支持
对这款饮水机的质量和 Primo 的客户支持都非常失望。我的部队在刚满一年的时候就彻底死掉了。当我致电客户服务部门寻求基本的故障排除或维修选项时，我被断然告知他们无法帮助我，因为保修期已过。他们甚至无法提供维修替代方案、更换零件或解决方案——他们只是推卸责任，并让我联系山姆会员店的销售代表，因为我最初是在那里购买的。水冷却器的使用寿命应该远超过 12 个月，公司应该支持他们生产的产品。我不会再从 Primo 购买。
Primo Water 回复2026-08-06
Hi Juan, thank you for bringing this to our attention. We sincerely apologize for the inconvenience. We would appreciate the opportunity to look into this issue and help resolve it for you. Please email us at [email protected].
PRIMO Water 的客户服务很糟糕。 他们只是不断地把你送回原来的自动化系统。 没有问题得到解决，也没有经理/主管可以交谈。 他们位于西纽黑文大道 Publix 的饮水机没有提供正确的零钱——每加仑水少了 0.25 美元。 糟糕的客户服务。
Primo Water 回复2026-08-05
Hi Linda, apologies for the confusion and any inconvenience. We're unable to locate an account with the information provided. We're truly sorry to hear about your experience. Please email us at [email protected] so we can review this matter further and assist you directly. We look forward to hearing from you.
Hi Jerry. We sincerely apologize for the inconvenience caused by the delivery issues and understand how frustrating this situation must have been for you. Please email us at [email protected] so we can assist you further and work toward a solution that restores your confidence in our service.
Hello Kiran, we're so sorry to hear about your experience with us. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist. Thank you!
我写这篇文章是为了警告其他人远离 Primo Water。我的噩梦开始于2026年7月28日，他们从我的卡上扣款，却完全没给我送水。当我打电话给客服时，我接通了印度的一个外包呼叫中心。代理商完全不了解我的账户，坚称已交货，但事实并非如此。他们最初拒绝退款，并告诉我，我的下一次送货要到 8 月 28 日，这意味着他们打算在不提供服务的情况下扣留我的钱一个月。在请求取消我的帐户后，我被转给了一位当地代表，他承认这是错误的，承诺退款，并安排在 7 月 29 日进行化妆送货。随之而来的是一连串的谎言和违背的承诺。他们连续错过了五次送货预约：7 月 29 日、7 月 31 日、8 月 4 日，以及多次承诺的当天修复。每次，我都会收到自动发送的电子邮件，其中会更改日期或支持人员承诺有人会与我联系。从来没有人这样做过。出于纯粹的挫败感，我打电话完全取消了我的服务，并要求退还我所有的资金和押金。他们安排在 8 月 10 日收集空瓶。然后，沟通最终破裂。 8 月 5 日，也就是我取消订单后的第二天早上，送货司机完全没有任何通知、电话或电子邮件就出现了。他们完全无视我明确的送货指示，并将订单倾倒在我财产的较低区域。更糟糕的是，我登录了我的门户网站，发现他们再次向我收取了多次送货的费用。当我回电话时，困惑的客户服务团队声称他们正在“处理退款”并“将尝试”在 8 月 10 日取货。这家公司认为，拿了人家的钱，不发货，误导消费者，取消后又重新收费，这是完全可以接受的。在我的全额退款和存款回到我的银行账户之前，它们基本上已经从我身上偷走了。不惜一切代价避免这种混乱的、掠夺性的服务。
截至 8/10 更新
令人惊讶的是，他们又做到了！是的，他们给了我全额退款并退还了我的押金，但现在他们拒绝接受错误的订单已经持续了数周。 Primo Water 过来取走我过去订单中的空瓶，以及在我取消帐户后他们扔下的满瓶。他们没有把所有东西都清理掉，而是只捡起空的，故意留下满的。这已经超出了无能的范围——感觉就像是微不足道的报复。他们绝对是骗子。如果您在看到这篇评论后选择与他们做生意，那么当您最终处于完全相同的境地并希望自己听取了警告时，请不要感到惊讶！
我向您发送了 PRIMO Water 信息，但您从未回复！我猜你是想知道我是谁来报复的。
Primo Water 回复2026-08-06
Hello Tyler, we're so sorry to hear about your experience with us. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist. Thank you!
Hello Earlene, we're so sorry to hear about your experience with us. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist. Thank you!
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