★★☆☆☆ - inconsistent
★★☆☆☆ Delayed deliveries happen far too often with Primo. I understand that occasional delays are unavoidable, but this has become a recurring issue. My most recent delivery was pushed back several days, forcing me to drive to the grocery store and buy a heavy 5-gallon bottle of water myself—the exact inconvenience I'm paying to avoid. Customer service has limited hours, and even submitting a complaint is frustrating due to character limits. If you're considering this service, just know that delivery dates don't seem to be very reliable. I hope Primo improves its consistency because the service is convenient when it actually arrives on time.