Returns are NOT seemless
Somehow, I ordered the same unit I thought I was purchasing, but in a ventless configuration, which would not meet local code. I returned the stove via FedEx ground, with insurance, for a third of the price that Woodland wanted for freight ($600). They said I could return however I like, but if there were damage, I would have to deal with it myself. When I went through my refund, I noticed it was $557.29 short. When I inquired, they said it was damaged. I was never notified. They sent pictures of a dent and four other pictures, but I couldn't tell what they were showing. I asked for exact detailsof and how they arrived at the deduction, so I could submit for insurance. I also wanted an explanation why I was not notified. I'm looking forward to hearing back from you.