Dont Order
I ordered a bike for my wife for her birthday in July. When it was delivered the box had a huge hole in it. Upon putting it together the rear rack was bent and the rear bike rim was also bent. I reached out to the company on 7/16/25 and they told me they would replace the parts or I can go to a bike shop and have them repair the parts and the cost would be reimbursed. I asked for new parts and they didn't send until 9/3/25!!. Upon receiving the new parts I noticed the tire wall was a different color than the other tires that were originally sent. I reached out to them again and they still have not replaced the front tire to match the replacement they sent. Bad customer service all around.