After I left a negative review about…
After I left a negative review about Omtech’s customer service and my Omtech Polar, a company representative began calling me repeatedly and left numerous voicemails. When I finally returned the call and spoke with “Olivia,” it felt like reliving my original, frustrating service experience. The service representative had no real knowledge of the machine, sounded as though she was reading from a script, and at one point even tried to transfer me to a sales rep so I could “upgrade” to a more expensive model. When she called again, the connection kept cutting in and out, making communication impossible. I’m fairly certain Omtech’s customer service is based overseas and that their representatives are simply following a rigid flowchart script. Beware! If you purchase this machine, you’re essentially on your own. Should any issues or questions arise, Omtech will not provide meaningful support. Were it not for YouTube tutorials, my Omtech Polar would be nothing more than a giant paperweight. It’s also disappointing that Omtech appears to have abandoned offering replacement parts or upgrades specifically for the Polar. Save yourself the frustration and get an XTool instead.