High Price, Low Quality
Genuine nightmare. I originally ordered a necklace that arrived with a big dent on the back. After contacting customer service, I received a replacement — but the pendant on that one fell off after less than a week. That alone says everything about their quality control. Now, instead of simply refunding the amount (which would be the logical and fair solution, especially since this is clearly a warranty issue), they’re making me return both necklaces — the damaged original and the faulty replacement. Completely unnecessary and just another example of how little they care about customer experience. And while a mediocre product alone doesn’t necessarily lead to a bad review, their customer service absolutely does. They made me run in circles, went back on their own words multiple times, and even tried to gaslight me at the end. Zero out of five for that department. Never again would I consider ordering from a company with such terrible service — I’ve truly never experienced anything like it before. As for their usual response, I find it almost funny that after explicitly stating in my review that their customer service is awful, they’ll probably ask me to “reach out again.” For what? To be taken in circles one more time? No, thank you.