I would give this business 0 stars if…
I would give this business 0 stars if it was an option. I ordered a Salute to Service Jersey for my Veteran Husband’s birthday. Ordered it with plenty of time before his birthday party. Received my order confirmation and showed the pending NFL charge. Cool! Anyway, the day it was supposed to arrive and did not, went to confirmation email and clicked track order to find out my order was cancelled. Search email for anything from NFL shop/Fanatics to see if I missed something. In my spam I located the order cancellation minutes after order was placed. Called Customer Service number provided. Spoke with a gentleman who “needed to confirm my purchase” anyway after reviewing info with me, apparently the billing and different shipping address was a red flag!? Anyway, got that straight and was told that he could not place order, I had to go back into the app and replace the order, but it should be fine this time. Anyway, get the order after said birthday, only to see my husbands eyes sparkle at his new gift was open. Then my horror when he tried it on and realized the v-neck collar was off centered. Not a little off centered but pointing at his left nipple, off center! Called and was unsuccessful getting anyone on the phone, used the chat feature online. Requested to exchange, although skeptical that I will get one of better quality, was told no exchanges could return, receive refund, and reorder….WTF! Really, over $200 for a Jersey with shoddy craftsmanship made in Guatemala. I would have done better buying a $50 bootleg jersey from China than the absolute crap I received! I WILL NEVER ORDER FROM HERE AGAIN OR RECOMMEND TO ANYONE!