The customer service is non-existent…
The customer service is non-existent when it comes to fixing the problems of the e-bike. I own a Libon and since the first month I had issues, for which I had to fix myself. PVY will only send you parts after many email videos and after you have disassembled for example the motor or the controller. This bike has design problems for which you have to fix before using the bike, for example covering the hole where the torque sensor comes out, since water gets in when riding under rain and will make the bike shut down the power without error codes (took me a while to figure out, the support didn't help, just sent me parts for which after you are left on your own). Make sure you check all the screws are tight and in position before riding, since quality control is really bad. Also, after one year of use the display broke down, water got inside it which means the guarnition is made of very poor quality, had to spend an extra 80£ for another one for which I'm waiting to come. The warranty doesn't cover this. The light on the seat battery also stopped working. On a positive side, the bike is cheaper than others similar ones like the Estarli or Ado and have good range (far away the one claimed of 260km). I get about 50-60km on both batteries, assistance level 3 out of 5. The quality of the frame is good, no soldering present, is a one-piece aluminium. If you are someone who is feeling confident on repairing your own bike than this will be a good choice, otherwise avoid and if you are tempted but not sure, still avoid.