Kind in my remarks, improvement needed.
I am being generous, just as you have been generous in replacing the defective hose end spray nozzle. I had placed an order under warranty with the code, etc. and waited about 3 weeks to see if the replacement had been shipped out. I called Orbit customer service and explained that I had not received the replacement item. The Service Rep told me that the code was still active. I placed the replacement warranty order again, This time I think I received the new nozzle in about 2 weeks. It seems I waited a total of about 2 months to finally get the new nozzle. I am glad to have a replacement, but wished that perhaps you would have a way to check with a customer after the customer calls you to see if progress is being made to avoid frustration and delay.