Charged $270 for two lookups
I looked up something in February 2025. I called to cancel and spoke with someone and they said I was cancelled. However that did not process and they continued to charge my account $28.99 every month for 9 months. I just caught this on my statement and called to cancel again and get a refund for the 9 months that I did not use their services and the person said there was no call to cancel and no email, note they are on Eastern standard time and don’t answer the phone past their business hours. The person said they would give me one month refund, and after I asked again stating I hadn’t used the service for 9 months ahead said maybe they could go back two months and I asked to verify that they were ok with charging me 7 months worth of payments after I had canceled and they didn’t make record of it and cancel me like they should have and ahead responded yes and even though I told her this would be included my review of their company, she did not care at all. They WOULD RATHER STEAL YOUR MONEY LIKE A THIEF IN THE NIGHT THAN HAVE AN UPSTANDING COMPANY REPUTATION. The services def weren’t worth 2 lookups for $270 of my money. What a scam.