Poor delivery and customer service
I purchased a few items on 11 Dec and received all on 13 Dec but 1 order. It showed that the seller has shipped the item the the parcel arrived at the sorting facility on 12 Dec. Till now, 16 Dec, the order is still pending to be processed. I contacted the customer service agent, who gave me the exact same information I could see on my tracking details. I requested for expedition for delivery today, and the agent Nurlailia said she couldn't promise that and advised me that I could raise a REFUND. Is she trying to be funny? I purchased the items on promotion price, why should I raise a refund? If I had wanted a refund, I wouldn't have started the chat to ask her to check. Agents like her are not empathetic and shouldn't be in customer service at all. They simply give template replies and are not helpful. And the sorting facility team should have sorted out my item and delivered it over the weekend. I understand during promotion campaign, they are busy. But it is not an excuse to delay customers' delivery for so many days. I should have purchased on Lazada instead.