Lying to the customer
I ordered my bag 2,5 weeks ago. The delivery to Europe was supposed to take up to 12 business days. Unfortunately, the bag is still nowhere to be found. It’s not even within the regional DPD yet. The company first sent me a wrong shipping number, and today the customer service said in an email that the shipping takes 15-20 business days. Therefore, the website is untrustworthy and I feel lied to. There are so many different luxury bag brands that I would really stay away from this one in the future.