DO NOT ATTEMPT TO PURCHASE EXPRESS DELIVERY
I paid £35.00 for a express delivery which took longer than expected. The delivery driver made absolutely no real attempts to deliver my parcel, so frustrating and completely set back on the job i was doing. We do not have a doorbell, my lodger was in the garden so as an ex delivery driver myself I would have took the initiative to go around the back of peoples properties just to check they are not in the garden especially on a very hot 35 degree heat wave. The delivery driver could have at least looked to see if this was an option? My neighbours were also all in and present and he or she chose not to knock to see if they can take the parcel. This is only a 2 squared bit of vinyl flooring not big at all they would have been more than happy to accept the parcel. This is not the kind of service that warrants £35.00 the delivery driver could have even called me with his mobile which again failed and wasnt prepared to do!!!! Not cool Online Carpets not cool. When I call the customer service department and explained that my delivery had failed i was so angry and I was then met with very unhelpful ladies who couldn't be bothered to help get intouch with the driver for a redirect!!!!! NOW I HAVE TO WAIT ANOTHER 3 DAYS WHICH IS NOT CONVIENT FOR ME AT ALL BECAUSE OF WORK!!!!