Wrong place reservation, be aware
I made a reservation for one location, but it was confirmed for another. This happened at Basel Airport (BSL), where there are Hertz branches for both France and Switzerland. I booked for the Swiss side, paid in advance, and when I contacted Hertz, they said the reservation was for the French side, even though the voucher clearly showed the Swiss side. I contacted Rentingcarz, who said they would try to resolve the error, but they couldn't and said I would have to pay almost double the price I had already paid to get what they had promised on the voucher. I know there can be confusion, but the website offered the option of BSL with both countries. I chose the Swiss side, so why did they book the French side if it wasn't correct? I would only find out at the last minute and would have to use a car that, on the date I chose, could cause problems for me because cars rented in Switzerland have winter tires and a Swiss vignette, and those rented in France do not. At least that's how it is with Hertz. [EDIT AFTER REPLY] Yes, I received the refund. However, when I originally booked, there were other options available on the Swiss side that were only €150 more expensive. Now I can’t find those options anymore, and the proposal you are making is to pay double. I believe you should honor what was stated in the voucher, and I am not responsible for any alleged error on your side. Just imagine if I arrived after a 16‑hour trip and suddenly discovered that the car could not go where I needed, or that I had to pay an extra fee which at that moment could be even higher. Fortunately, I decided to check directly with Hertz to make sure everything was correct, since I was not familiar with the company Rentingcarz.