Funds Not Transferred. Staff Rude, Unhelpful and Ineffective
People were constantly unavailable to talk to and uncommunicative. They constantly passed the buck for errors made onto other departments and members. The crescendo came when it was found that the mortgage had not been extinguished, three weeks AFTER the sale had completed! Meaning that legally, it hadn't. One member of staff in particular, was by far the rudest and merely said it wasn't her responsibility but that of the accounts department, and gave my brother-in-law their phone number to 'contact them directly to deal with it'.