Inaccurate information and poor customer service.
This review has been edited as it was flagged for using language that was an honest reflection of my experience, the truth hurt and somebody didn't like that. My perception of this is that this is an attempt to sweep any criticism under the carpet. Paid for 6 months, now getting asked to pay again 2 months in. Been fitted by a professional fitter, the suggestions given by this app are way off. Anyone relying on this information will make some expensive mistakes. Edit: The company now has the audacity to email me offering a discounted report, at the email address that is already registered for a 6 month subscription (Aug 2025 - ). They are also looking for a "reference" through TrustPilot when their platform does not provide any. That in itself is questionable behaviour. You will see from their reply, the customer service is far from exemplary (at least for as long as that reply remains). No question as to why Anonymity is necessary given the behaviour exhibited. You will also see the focus is on their platforms account management and billing and not the accuracy of the information provided, it's almost like an admission of guilt on that part.