They failed to ship my order because I…
They failed to ship my order because I took over 60 minutes to confirm that I bought. They took my money. Charged me $24 to ship and then didn't ship the order. When I reached out to them 5 days ago now, they told me they would send my order express so my kids would have their costumes for Halloween. Item still hasn't shipped and Halloween is two days away. Just the fact that they allowed an order to be completed without taking action is ridiculous enough. The site should start the transaction over if they aren't prepared to process it. Then when they were notified they tried to act if it was somehow my fault that I completed my transaction too late and still weren't able, with ample time, to correct their mistake especially given the $24 shipping fees. This is egregious. AVOID THIS RETAILER AT ALL COSTS. THEY ARE UNORGANIZED AND WILL RUIN YOUR CHILDRENS HOLIDAYS.