Technical support awful, moneyback guarantee bogus
I bought recoverit immediately after accidentally deleting a file. It could not find the file, so I asked for my money back as per their policy. They refused, claiming I needed to submit a 'technical problem' ticket. I did so, but their responses were useless. I spent many hours documenting the problem for them, but they never considered it adequate. I finally decided to take the ~$100 hit and give up. Along the way, their helplines were worthless - the phone was answered exclusively by AI (absolutely no humans in the loop) and we all know how helpful that is. The text link prominently displayed on their help page just plain didn't work. After my submitting an extensive technical ticket including more than everything they demanded, they gave me a stock, irrelevant answer. The software may work for some, but it did not work for me and I've used computers for 60 years. They stonewalled me on a refund until I gave up. As far as I'm concerned, this software is a rip-off.