I have had a issue with my brand new…
I have had a issue with my brand new centuri carbon. With the machine that requires a warranty claim. They should have sent me a brand new machine. I have all the emails and proof that if I work on it or have anyone else look at it I would void my warranty on the machine according to their warranty. They said they would send me a refurbished machine not a brand new machine so I don't want to do that. Because I paid for a new machine I should have a new machine. Then the issue got worse. They said they could send me a new hot end. I did not feel comfortable with working on the machine. But I also don't want a refurbished machine. So end the end I have 2 options if I take the refurbished machine I would loose my warranty and if I take the new hot end I risk loosing my warranty by fixing it but I know I have a new machine that has never been used but by me. So that is what I did I request them to send me the new hot end. And I hope their is YouTube videos on how to fix this issue. Sooooo yea in my order I ordered 2 centuri carbon machines and a neptune 4 max I have not taken the 4max out of the box yet plan on it soon. The 1 carbon machine I have must have been built on a Wednesday it works flawlessly. The other one the one I have issues with must have been built on a Friday or Monday. Because it worked for a week and it crapped out. I am looking money on it. Would I buy again. I don't know. I had hoped I could say yes. But it is up in the air. Do the people get back to me in a timely matter yes they are responsive. But they are not fixing the issue I feel in the proper way with the issue I have. Sooooo it makes me think. I like the design of the machine and I hope to get the multi filiment machine part when they come out with it. My review of the machine will be on my Facebook page that has over 12k people in the group of makers also on YouTube along with all the contact I have had with them to try to fix the machine. The beginning date of my issue is a estimate of the date. Not exact.