China Tour - TCT
I’ve been on a china tour recently using Top China Travel (TCT) to plan the trip. I trusted TCT to provide the services I expected but was disappointed from the beginning to the end of our trip. TCT was responsible for organizing 3 speed train rides and an internal flight. Out of the 3 train rides, they goofed on 2. One of the train schedule was changed from the agreed schedule at least 4 days prior to departure but nobody notified me and I learned it by pure coincidence. Furthermore, on the last part of the tour, TCT forgot to forward the train ticket, and I have to remind them on the eve of my departure. On Day 1 of the tour in Beijing, the guide told the group that he will not be able to take the group to Tiannamen Square. The whole group was upset, and we pushed hard so he finally took us to the square. I find it frustrating that we have to negotiate with the guide when the schedule was agreed before. Furthermore, the same guide tried to get us to pay for the boat ride at the Forbidden city while all along was included in the package we bought. So fellow travelers, read your material carefully and make sure you don't pay extras. All this was very suspicious. We were 4 friends travelling and we have created a WhatsApp group chat with our contact at TCT so that we can communicate better. During our trip, our contact from TCT received a complaint from one of the other fellow travelers. A copy of the complaint identifying the traveler’s issue together with her personal contact was posted on our WhatsApp group chat. I find it unethical and unprofessional to forward this kind of information to other travelers. Finally, be aware that the budget for lunch varies from 50 to 100Y per person. I personally received 50Y but some other lucky fellow travelers have received 70Y and 100Y. I heard you have to push for more, which unfortunately I did not do. The information provided is truthful and factual. I’m looking forward to another trip but this time it will not be with TCT.