Customer service is nonexistence
First off I made the mistake of not doing a review check on this company. This is usually something that I do when ordering parts. If I had I would never order anything from this company. I ordered a basic Hayward handle for my pool filter and like other pool companies they said it would take 4 to 7 days. Well I ordered this on October 23rd and today is November 3rd. I did try and communicate through various means with the company and nobody picked up the phone or chatted back with me. Update: Today is November 3rd and I received the original part in the mail. So all is good now but Customer service needs a significant upgrade, start with answering the phone.