我在**2026年7月9日**从Wild West Pools订购了一套泳池环氧涂料套件。我收到了订单确认，但之后就石沉大海了。
大约一周后，我打电话查询，被告知产品由制造商直接发货，大约有**三周的延迟**。没问题，我理解并等待了。
一个多月后，在**没有收到任何发货更新、延迟通知或取消通知**的情况下，我在**8月17日**再次打电话。
客服体验糟透了。接电话的女士没有自我介绍也没有说明公司名称，两次只是生硬无礼地回答：**"我能帮你吗？"**
她查了我的订单后告诉我：**"订单已取消。"**
没有解释，没有道歉，对我等了五个多星期毫无关切，也没有说明是Wild West Pools取消的、制造商取消的，还是订单本身有什么问题。我问了几个基本的问题想了解情况，她的态度让我觉得我问问题是在给她添麻烦。
延迟会发生，库存问题会发生，订单偶尔会被取消。但不能接受的是让顾客等了一个多月却不通知，然后在顾客打电话询问时态度恶劣。
这真是一次极其令人沮丧的经历，不幸的是，接客服电话的那个人对Wild West Pools的形象毫无帮助。
**五周后：没有环氧涂料，没有通知，也没有任何真正的解释。**
Please be sure to dig deep into the reviews of this company. They are definitely shady! I ordered a pool filter system. I needed it right away as I had a leak in mine. It stood out to me that they state they ship the item that day if ordered before 3:00 p.m. By the next day nothing shipped. They claimed they hadn't received my payment. I sent them evidence and they said they made a mistake and would ship immediately. A week went by and nothing happened. Yet they're holding $500 from my credit card. That's when I decided to look into the reviews and they are terrible. Some people don't receive an item for a month. Also, plenty of complaints of them not crediting your credit card on cancellations or returns. When you contact them to check on the return of your money to your credit card, all they will say is soon. They don't even take the time to look on the computer and keep repeating soon. Save yourself some frustration and go somewhere else!
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