Poor Communication, Nothing Sent
It is truly the wild west . . . I ordered on 11/9 with the notion that if I ordered by 3pm (per the website) that the item would be shipped that same day. Despite many emails and chats (none of them answered) and at least six phone calls with the representative stating that my item would ship "soon", nothing was ever sent. On 12/2, I canceled the order. I cannot recommend ordering here.