Buyer Beware
I must warn potential buyers against purchasing this machine from the seller. Despite the high price of nearly $300, the seller neglected to mention that the machine would not come with an ink package. I was setting up the machine and following the directions on the box, the directions says to pour “the different colors of ink” into the Ciss bottles with the corresponding color labels and I turned around to get the ink and there wasn’t any ink! The seller, Rika, has since informed me that they plan to update their packaging to reflect this omission. However, this does not address the issue at hand, as I have already received the machine without ink. After paying the full amount, Rika suggested I initiate a refund but did not offer to provide the ink, unlike their reported practice of providing content creators with machines for testing and review purposes. As I have a significant social media following of over 16,600 individuals, I will be sharing my experience publicly. A video review I discovered highlights defects in the machine, including issues with the white ink mixing too quickly, causing bubbles and streaks on printed t-shirts. The reviewer contacted the company, which promised to address the issue by modifying the container's stirring mechanism. However, six months have passed, and no changes have been made. It appears the company prioritizes profits over customer satisfaction, selling faulty machines without regard for customer losses. I will be returning the machine for a full refund and seeking a reputable alternative. I advise others to exercise caution and avoid this purchase!