HUHuawei Technologies★★★★★
Huawei Watch D2 - locked out of my own health data. Three different excuses, no fix. Ticket 241843.
TITLE: Huawei Watch D2 - locked out of my own health data. Three different excuses, no fix. Ticket 241843.
I own a Huawei Watch D2 and use the Huawei Health app. I export my health data regularly through the official "Request Your Data" process, always the same way: log in with the email account the watch is registered to, pass email verification, select the data, set a password for the file, submit. It worked every time. I hold successful exports from 6 July, 25 July, 6 August and 21 August 2026.
For weeks now, every new request fails instantly with: "Request unsuccessful. The system was unable to process your data request. Please submit a new request." The error screen always shows the same "request submitted" time, 20 August 2026, no matter what day I submit. Retry returns the same screen. A date that never updates is a fault on their servers, not on my phone or watch.
I contacted Aspiegel Technical Service (Huawei's European service company) by chat and ticket 241843 was opened on 21 September 2026. Since then their engineering team has given three different explanations:
1. I was using an expired download link and should delete it in the Privacy Center. There is no link there to delete.
2. They have no record of any request from me after 20 August. I have submitted many. If their server has not recorded them, that is the fault.
3. My file password did not meet their complexity rules. The app accepted the password and let me proceed, and the request they blamed was the one I downloaded successfully on 21 August.
Three explanations, each contradicting the last, and none accounting for the frozen 20 August date their own app displays. I have asked them to check the server logs for my account and reset the stuck request. As of 7 October 2026: no fix, no timescale.
My advice: think hard before buying a Huawei health device if you depend on getting your data out. The watch records it, but the company controls it. When their export breaks, you are left begging for your own data and waiting.
2026-10-07
HUHuawei Technologies★★★★★
Huawei Watch D2 - locked out of my own health data. Three different excuses, no fix. Ticket 241843.
TITLE: Huawei Watch D2 - locked out of my own health data. Three different excuses, no fix. Ticket 241843.
I own a Huawei Watch D2 and use the Huawei Health app. I export my health data regularly through the official "Request Your Data" process, always the same way: log in with the email account the watch is registered to, pass email verification, select the data, set a password for the file, submit. It worked every time. I hold successful exports from 6 July, 25 July, 6 August and 21 August 2026.
For weeks now, every new request fails instantly with: "Request unsuccessful. The system was unable to process your data request. Please submit a new request." The error screen always shows the same "request submitted" time, 20 August 2026, no matter what day I submit. Retry returns the same screen. A date that never updates is a fault on their servers, not on my phone or watch.
I contacted Aspiegel Technical Service (Huawei's European service company) by chat and ticket 241843 was opened on 21 September 2026. Since then their engineering team has given three different explanations:
1. I was using an expired download link and should delete it in the Privacy Center. There is no link there to delete.
2. They have no record of any request from me after 20 August. I have submitted many. If their server has not recorded them, that is the fault.
3. My file password did not meet their complexity rules. The app accepted the password and let me proceed, and the request they blamed was the one I downloaded successfully on 21 August.
Three explanations, each contradicting the last, and none accounting for the frozen 20 August date their own app displays. I have asked them to check the server logs for my account and reset the stuck request. As of 7 October 2026: no fix, no timescale.
My advice: think hard before buying a Huawei health device if you depend on getting your data out. The watch records it, but the company controls it. When their export breaks, you are left begging for your own data and waiting.
2026-10-07
