So much potential but sadly no resolvement
I had accidently clicked on the subscription & there was no additional step to confirm but my payment went through my CC. I had immediately cancelled it but didnt receive any notifications / email until I had to write in only to be told that it is after 3 days! I said it was cancelled literally minutes after I had accidently clicked.. it is not a small amount as it is for a year's subscription! The Presentation part worked so well months ago but now it totally hasnt worked to generate the PPT despite trying all the ways it has requested. This is extremely disappointing & the main reason I'll never pay for the service as they've not resolved the issue.