Disappointed with support resolution
I was really happy with my Anycubic Photon Mono M5s Pro - great printer overall. Unfortunately, my build plate turned out to be visibly warped, making proper leveling and adhesion impossible. I contacted Anycubic support and they were polite and responsive at first. They even promised to send me a replacement, but after I filled in the shipping form, I was told that the part is no longer in stock and will not be restocked. Instead, they only offered a $20 coupon — which doesn’t solve the problem, since I just needed a functional build plate. I appreciate the communication, but I'm very disappointed that they couldn't provide a quality replacement for such a basic part, even though they had promised to send a new build plate. " David (ANYCUBIC) 31 Oct 2025, 11:20 GMT+8 Hello Kirill Thanks for choosing Anycubic and we are sorry for hear that you are experiencing problems with your machine. But no need to worry,we will do our best to provide professional technical support to help you solve your problem. Don't worry, we are responsible for every customer who buys our printer. We are sending you a new Printing platform , if you agree, Please fill in your shipping address and telephone number have a nice day! Have a nice day kind regards Anycubic Team"