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Vic Guy

美国

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HOBIBEAR.COM

Advertised size is wrong & stated measured size in the size chart was wrong.

I was a return customer for a third time. However, Hobibear refused to accept the shoes back from my last purchase in *violation of their own return policy* which states they will pay for shipping if there is a "Quality" issue. I sent them photographic evidence at their request that the shoes were manufactured shorter than the lengths listed on the size chart for the model, and they have argued that the photos show the size they state, which is objectively false. (?!?) I requested to have my return escalated to a manager and they stopped responding. I'm now reporting the to the Better Business Bureau for false advertising, and leaving a low review with Trust Pilot. I'm just getting started with my internet campaign to illustrate their lack of customer support. I will also steer ALL my clients away from this brand. I have the emails and photos to prove my claim. They follow the typical business practices of other China made products where they avoid returns and advise you to try and sell the shoes...

2025-11-13