"Alibaba's dispute resolution system is a total joke.
"Alibaba's dispute resolution system is a total joke. Alibaba resolves disputes by issuing an ultimatum and then hanging up the phone. They offer you a 90-day trap instead of a real refund, and when you tell them you won't accept it, they simply reject your email. Their motto is clearly: 'We take your money, and you keep your opinion to yourself.'" Regarding your request for clarification on the USD 500 credit, please find the details below: Nature of the Credit: The USD 500 credit is issued as platform credit to your Alibaba.com account balance. It is not a cash refund to your original payment method (credit card/bank account). This credit can be used toward future purchases on Alibaba.com. Terms and Conditions: You may check the credit amount/validity in My Alibaba > Coupons and Credit. At Credit Section. Important note: All discounts (includes coupons & credit) can be combined used in your future trade assurance order as long as your order exceeds the minimum amount of USD 0.30. It valids for 90 days. Regarding your concern about leaving a review, we understand your desire to share your experience with the community. However, review permissions are tied to the order status and protection period. We appreciate your understanding on this matter. If you would like to accept the USD 500 credit, please confirm by replying through the dispute page, and we will proceed with the application immediately. We value your feedback and are committed to improving our dispute resolution process. Your input helps us identify areas where we can better serve our buyers. Thank you for your understanding. Best regards, Alibaba Dispute Team ------------------------------------------------------------------ From:dispute Send Time:2026年9月17日(周四) 18:31. Dear Alibaba Dispute Team, Let be clear: your current offer is nothing short of pure extortion and blackmail. Forcing me to accept a 90-day store credit on a platform where I have completely lost all trust is an unacceptable business practice. You are effectively forcing me to spend more money with you just to get my own funds back. I refuse to be blackmailed into making future purchases. I demand that you either: Issue a full cash refund of $500 directly back to my original payment method (credit card/bank account). Extend the validity of this credit to a minimum of 2 years, giving me actual time to consider using it. If you maintain this rigid 90-day trap, I will reject it immediately, escalate this dispute to the highest internal levels of Alibaba management, and report this predatory practice to consumer protection authorities. Update the proposal immediately with a fair solution. Best regards, V V tor., 15. sep. 2026 ob 11:34 je oseba dispute 18. sep. 2026, 12:10 (pred 22 urami) Za jaz • This is a system generated email. Please do not reply to this email directly. • Any feedback or response to order dispute on Alibaba, please submit through our Complaint Center or Trade Assurance order dispute webpage. • The login ID and password are the same as your login ID and password on Alibaba.com • 该邮件为系统邮件，请不要直接回复此邮件。 • 若对阿里巴巴平台上的订单投诉有任何反馈或回应，请您登陆后台“投诉违规中心”或“退款管理”页面，找到对应案件后进行回复。 • 登录ID和密码与您在Alibaba.com上的登录ID和密码相同