Unjust Ban and No Right to Appeal
Unjust Ban and No Right to Appeal - AVOID THIS COMPANY! Gameforge does not give customers any right to appeal with their support team's "final reply" policy. My account was banned on November 12, 2025, accused of "botting." When I repeatedly asked which specific software was detected and for concrete evidence, they refused to answer, citing "privacy policy." What actually happened: · I was updating my graphics card driver while playing Metin2 and the game froze · I received a "Game not available" error · This same issue had been resolved before by reinstalling the Gameforge client · When I applied the same solution this time, my account was banned! The support team interprets technical problems as "bot usage" and blames customers without showing any proof. The account I invested money and time in is now gone because of a driver update issue. Warning: If you experience any technical issues while in-game, you could suffer the same fate. Gameforge prefers to silence customers rather than solve problems. I do not recommend at all. Look for another game with better customer support.