Great Customer Service
I purchased a small $5.50 eSIM from ETravelSIM to TEST out the Dual SIM operation of my Samsung S25-Ultra thinking the eSIM plan provided Voice Calls, SMS, and Data before going on vacation to Europe. I did not recognize that the plan details on the web page did not update to provide the exact details of the plan that was selected; it only provided the general range of features for all the plans available for that location (USA). I installed the eSIM and internet access was excellent. The installation instructions were not perfect for my phone; but that is normally expected. I tried to make a voice call and send a SMS; but both failed. I spent some time trying to troubleshoot the problem and then contacted ETravelSIM's support email asking if the plan I purchased was data only. ETravelSIM replied to my email in 6 minutes. It turns out the small plan I selected only provided Data and they suggested another plan that included voice calls and SMS. That plan was more than i was willing to pay just to test out the dual SIM operations of my S25. I explained that the purchased plan would have no benefit to me unless it had voice calls and SMS features. I asked for a refund; though I did not expect one. ETravelSIM immediately authorized the refund and within 30 minutes the money was already refunded into my PayPal account. This is probably the best customer service I can ever remember receiving. ETravelSIM provided this good of customer service for a $5.50 purchase. WOW!