I booked an appointment online for a…
I booked an appointment online for a signature bath and brush with all the extras and paid my deposit. My pet was given a basic bath and brush and we were charged £45, when I called, the member of staff was rude and unhelpful she said that I didn’t tell her what my pet was booked In For (this was booked online not sure why the system didn’t show what was booked )when I dropped him off, she also denied that I was charged £45, I explained we didn’t get what we paid for to be told bring the pet back in ? £15 was refunded and I will never use the groom room dumbarton again