I have submitted two five star reviews
I have submitted two five star reviews, related to the outstanding service Clutter has provided. This review only applies to the service from the off hours call center. I made two calls over the weekend. One to schedule a pick, and once to resolve a problem with my debit card. The call to schedule the pick up was nothing short of frustrating. The background noise at the call center and the thick accent of the representative, made what should have been a quick call, into a long, frustrating conversation. Ultimately, the goal of scheduling a pick up was achieved, but in comparison to the efficiency of the local team, the offshore call center is the epitome of inefficiency and frustration for me. The second call was early this morning. I could write a novel on how bad that experience was. Rather than continue beating my head against the wall, I waited until business hours and reached a local representative. The local office immediately handled each and every question and concern, quickly and efficiently. She had me taken care of in no time at all. Frankly, I will never call during off hours again! I believe that your customers would rather have the phone answered by a recording to call back during regular business hours than to be put through the hell of Clutter’s chosen call center. Based on my experience you have a fantastic service. Your call center on the other hand, has great potential to cost you customers.