Not durable as advetised.
I own 4 freeze pipe products. I really liked them. My revolver cracked with no blunt trauma, no drops, no catalyst to create a clean break with zero shards or debris. Lead me to belive it was a temperature differential. I did nothing to facilitate this clean break. Sent an email to the company and customer service was very prompt to respond and very courteous. However, they informed me there are no warranties because they are glass. I'm a little taken back by the quality that was advertised as opposed to the quality that I have. I sent photos and as much evidence as I could predicting that I would not get any replacement. I just wanted to enlighten them moving forward for their quality controls. If my episode wasn't just a random act of nature. I was literally sitting there ready to use it.And I heard the bowl rattle and low and behold There was a clean surgical cut break in the bowl assembly. Obviously not blunt trauma or abuse. They offered a twenty percent discount on another product. Honestly, I've lost my trust and faith in this product. If this was something that I did, I would own it.I'm not the type of person to seek something for nothing or retribution or complain. But I'm also older on a fixed income And I don't want to take a risk on another albatross. I could be the one rare instance,But I thought it was important to share in case this is a reoccurring issue. Too exspensive to risk another act of God breakage! This pipe was frozen and was sitting on a desk.And as it thawed, it was about to be used again.And that's when the surgical brake/ cut was noticed. It had to be temperature differential, no other catalyst was involved.