Never Filed
Formed my llc here, that was ok. Went back to do a get a DBA filed, I got that paid for, It was taking a while so I wrote an email to check in they said it "had been filed one month ago". All fine. Another two weeks went by so I asked why it was taking so long, no reply, another two messages sent over another two weeks, no reply again. Finally called myself to secretary of state office. Come to find out they had actually never filed. Update: The link that was sent was a google drive link with a scan in of a check, nothing with my company name, no proof that the paperwork was filed for my company specifically. The company was notified to cancel subscription for services as i took them off as a registered agent and sent proof they no longer are registered as such. Emails to cancel to them: on Nov 20th, 24th, Dec 19th, and Now January 9th to cancel services and the company refuses. If you need a DBA filed do it yourself online, it took minutes and was processed in a couple of days. Heres how this went in Email form: BetterLegal: "We appreciate your confirmation. Your card has now been charged." Sep 24, 2025, 7:47 AM Me: Are there any updates on the DBA? (as i got no update after the charge) Oct 15, 2025, 11:07 AM Me: Checking in on this email I sent last wednesday. Has this been filed? Do I have the correct email for customer service questions? Oct 20, 2025, 8:30 AM BetterLegal: Thanks for reaching out. We apologize for the delayed response. Yes, we filed the application already about a month ago. We're currently awaiting the the state's approval. See the attached for your reference. (attachment of their system that says "uploaded a month ago") Oct 20, 2025, 9:44 AM Me: Okay thank you! Mon, Oct 20, 2025, 9:59 AM Me: Hello. Is there any way to check in on the status with the state? I am confused as to why this has taken so much longer than typically expected. Is there something wrong with the filing? Nov 3, 2025, 8:44 PM Me: Following up on this Nov 6, 2025, 4:37 PM Me:Hello, I have not received an email back in regards to my question on the 3rd. If i cannot get an email back i would like to process a refund. Nov 11, 2025, 11:06 AM Me: Can I please get a filing number for this order? Nov 20, 2025, 2:20 PM (proceeded to call secretary of state) Me: I just called in to the secretary of state's office as well as logged in to SOSdirect, there was no name change filed and this was confirmed over the phone as well. Refund my purchase for DBA filing with receipt sent to this email, and cancel services moving forward as registered agent. BBB, Trust pilot, and others will be reviewed based on lack of communication. I have emailed multiple times, as well as submitted two contact forms with no attempt to communicate the matter. If there is no receipt for refund I will file fraudulent charges for services not rendered on my credit card. Nov 20, 2025, 3:40 PM (Posted Review Here & they immediately responded with a reply here and email) BetterLegal: I just saw your review come in and responded with the documents we filed and proof of the work we produced. I have no idea why you emailed 4 times in two weeks and received no response, nor do I understand what happened with your DBA filing. We will take care of it ASAP and get this taken care of for you. Me: Thanks for the apology. I see a google drive link with a scan in of a check, nothing with my company name, no proof that the paperwork was filed for my company specifically. I will attach photos of the Filing history. As stated in my previous email, move forward with refunding the $249 paid for the DBA filing as it was not filed therefore we did not receive the service we paid for and I have already completed the filing myself. There was a timeline acceptable for correction for services that has been superseded. Additionally, cancel future services as a registered agent, the pace at which customer service replies are handled and lack of communication is not acceptable for us. Nov 20, 2025, 9:09 PM Me: Registered Agent Service Have been Removed as of 11/21 with the Secretary of State Office, See attachment provided below. Please Cancel Billing moving forward for Registered Agent Services and State Compliance as there is no option for client to halt services on your website directly. Refund DBA Filing as well, and email a receipt for my records. Nov 24, 2025, 12:29 PM BetterLegal: Thanks for reaching out. I've gone ahead to cancel all subscription services as requested. Regarding the DBA filing fee, I've passed on your request for a refund to our billing team. We'll update you soon. Nov 24, 2025, 3:31 PM (No update) Me: My card was charged on Dec 9th for services that were supposed to be cancelled. Refund, provide receipt and confirmation email. Dec 19, 2025, 12:11 PM Just asked them to cancel again today on January 9th.