Awful Customer Service
I was using maev for a while with no issues but as my dog got older she started to not like the food so i canceled the subscription on August 16th at 7:30pm per the email i received. I decided i was going to order a few bags outside of a subscription to make travel easier since we were transitioning her still off the maev and we didn't want any upset tummies while road tripping. I never remade a subscription but somehow I had one still because I got an email today that they were packaging my next order which is strange cause i haven't used maev since September when i made individual orders. I called and told them that I canceled my subscription and that i wanted them to refund the money since it hadn't even shipped yet and I was told that they couldn't do that and that this would be the last shipment i received and to just donate the food since my dog will no longer eat it... They told me to donate $222 worth of food to a shelter when shelters don't take raw food or to just give it to a friend as if you can just change a dogs diet with no repercussions. I think its really sad that you run your business this way and that you don't actually care about the pet or the pet owner.